In this webinar, attendees will learn the value of measuring performance, how to align performance measures with the goals and objectives of the office, the different types of measures, and how to recognize well written measures. Attendees will learn strategies to focus attention on priorities and results.

About the Speaker

David N. Ammons is a professor in the School of Government at the University of North Carolina at Chapel Hill. During his career he has written and taught about performance measurement, benchmarking, and productivity improvement in local government. His nine books on local government management include Performance Measurement for Managing Local Government: Getting It Right (Melvin & Leigh, 2020), Municipal Benchmarks (M.E. Sharpe/Routledge, 2012), Tools for Decision Making: A Practical Guide for Local Government (CQ Press, 2009), and Leading Performance Management in Local Government (ICMA, 2008). His articles have appeared in Public Administration Review, Journal of Public Administration Research and Theory, American Review of Public Administration, Public Performance & Management Review, State & Local Government Review, and other public affairs journals. He has served on the National Performance Management Advisory Commission, the National Council of the American Society for Public Administration (ASPA), the Executive Council of the Network of Schools of Public Policy, Affairs, and Administration (NASPAA), and the board of directors of ASPA's Center for Accountability and Performance. He currently serves on the North Carolina Governor’s Advisory Committee on Performance Management. He was elected as a fellow of the National Academy of Public Administration in 2006.

He is a recipient of the Joseph Wholey Distinguished Scholarship Award presented by ASPA's Center for Performance and Accountability for work in the field of public sector performance (2014 and 2020); the Jack Vogt Award for outstanding commitment to the advancement of local government budgeting and evaluation, presented by the North Carolina Local Government Budget Association (2016); and the Paul Posner Pracademic Award for lifetime academic and practitioner achievement in the field of public budgeting and finance, presented by the Association for Budgeting and Financial Management. Ammons earned a PhD from the University of Oklahoma.

Our webinar attendees said:

"This was one of the best webinars I've attended. Performance measures have always been difficult for me to 'get right,' but this training helped tremendously to help me understand how to break down the steps to writing effective performance measures and how to think more critically about what needs to be measured."

"[The most valuable part of the webinar was] learning the difference between 'workload' measures and true 'performance' measures."

"I had been stuck in coming up with measurable goals and seeing and listening to what he said really helped me think of more things to track."

"Will be incorporating these measurable benchmarks into evaluations, etc."

Be sure to come back to this course to complete your assessment in order to receive credit for this webinar. 

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