While organizations often celebrate the presence of diverse thought, skill sets, cultures, and points-of-view in the work environment, it is not often stressed that reaping benefits from this level of coexistence requires significant self-awareness, empathy, collaboration, patience, and self-regulation. Pluralism is an attainable goal when there is a genuine commitment to maximize benefits of diversity.

Participants will learn to:

• Listen objectively and manage emotions when working with individuals who have different perspectives
• Recognize and resist tendencies to blame points of disagreement on unrelated characteristics
• Use effective communication techniques to address core issues that may hijack desired work relationships and operational outcomes if left unattended
• Prioritize organizational objectives above personal preferences when managing biases

About the Speaker

LaShon Ross completed a 28-year career in municipal government when she retired from the City of Plano in 2016. She began her career with the City of Texarkana, Texas (her hometown), and completed the last fifteen years in Plano, where she served as HR Director and Deputy City Manager. She holds a Bachelor’s Degree in Business Administration from Texas A&M and a Master’s Degree in Counseling from SMU. She serves as an instructor for the City of Houston’s Leadership Institute and the North Texas Certified Public Manager Program; facilitates training for multiple entities; and maintains community engagement through board appointments, mentorships, and other volunteer opportunities.

LaShon also enjoys her roles as mother, mother-in-law, and grandmother.

Be sure to come back to this course to complete your assessment in order to receive credit for this webinar. 

If you cannot click on the content below, you need to register for this webinar.  Navigate here to do that. If you have already purchased this webinar and you cannot click on the content below, please make sure you are logged into your account.