*Discontinued After January 31, 2023*
This webinar begins with an overview of the communication process and all the pieces that are necessary for clear and effective communication between individuals and teams. The training then turns to strategic and crucial conversations, which occur when there are high stakes and high emotions. Based on the book Crucial Conversations, this part of the webinar will provide participants with insight into their preferred “Style Under Stress” and walk through the steps to having successful strategic and crucial conversations. Upon completion of this webinar, participants will be armed with the knowledge and tools to effectively communicate in any situation, especially when conversations turn crucial.
About the Speaker
Dr. Jane Long currently serves as the Manager of Learning, Staff Development and Talent at the American Dental Association, providing development opportunities to 400+ staff members. For more than 17 years, she worked with the International Institute of Municipal Clerks (IIMC) creating online learning opportunities and most recently served as the Director of Professional Development for five years.
Prior to her work with nonprofits, Dr. Long spent 18 years in higher education as both a faculty member and high-level administrator. She has presented over 100 interactive education sessions at national, state, and local conferences and taught online and on campus for several colleges and universities across the country. Dr. Long is an experienced Athenian Dialogue facilitator and finds much joy in interacting with clerks through the book discussions.
Our webinar attendees said:
"I enjoyed the content of this webinar. Easy to relate to real life happenings."
"I especially liked the 'Getting "un-stuck"' and catching ourselves telling a story."
"I really benefitted from the Tools to Help Restore Safety - CRIB. Thank you for all parts of this webinar. It addressed issues that we all need guidance on."
"One of the most useful presentations."
Be sure to come back to this course to complete your assessment in order to receive credit for this webinar.
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
Quantity | Price per voucher |
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1+ | $0.00 |
Handouts and Assessment |
Webinar Zoom Link and Handouts | ||
Post-webinar Assessment |